Refund and Return Policy


Refund and Return Policy of ADI-BD.com:

At ADI-BD.com, we strive to provide the best shopping experience for our customers. We understand that sometimes returns and refunds may be necessary. This Refund and Return Policy outlines the guidelines and procedures for returning products and receiving refunds. By making a purchase on ADI-BD.com, you agree to comply with this policy.

  1. Returns Eligibility:
    • To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
    • The return must be initiated within 14 days from the date of delivery.
    • Certain products such as perishable goods, intimate or sanitary goods, and personalized items are exempt from being returned unless they are defective or damaged upon receipt.
  2. Return Process:
    • To initiate a return, you must contact our customer support team within the 14-day return period. You can reach us via email or phone, as provided on our website.
    • Provide the order number, product details, and a brief explanation for the return.
    • Our customer support team will guide you through the return process, including providing the return address and any additional instructions.
    • You are responsible for the return shipping costs, unless the return is due to our error or a defective product.
  3. Refunds:
    • Once we receive the returned product and verify its condition, we will process the refund.
    • The refund will be issued to the original payment method used during the purchase.
    • The refund amount will exclude any shipping charges unless the return is due to our error or a defective product.
    • Please allow a reasonable processing time for the refund to be reflected in your account, typically within 5-10 business days, depending on your payment provider.
  4. Damaged or Defective Products:
    • If you receive a damaged or defective product, please contact our customer support team immediately, providing details and supporting evidence such as photographs.
    • We may request additional information or arrange for the return of the damaged or defective product.
    • Upon verification, we will offer a replacement or issue a refund, including any applicable shipping charges.
  5. Cancellations:
    • If you wish to cancel an order before it has been shipped, please contact our customer support team as soon as possible.
    • If the order has already been shipped, you will need to follow the return process outlined above.

Note: ADI-BD.com reserves the right to amend or update this Refund and Return Policy at any time without prior notice. It is your responsibility to review this policy periodically.

If you have any further questions or require assistance, please contact our customer support team for prompt assistance.